Last updated: August 2026
At Travel Express, we value the trust of our passengers and are committed to protecting the privacy of those who visit our website, fill out forms, request information, make a reservation, or book our travel services.
This Privacy Policy explains how we collect, use, store, share, and protect the personal information we obtain through our website, forms, booking processes, communications, and other digital channels.
This policy applies to the processing of personal information by Travel Express in connection with its travel services in the United States.
We may collect personal information provided directly by the user when they request information, fill out a form, request a quote or make a reservation, make a payment, or contact our team.
This information may include:
When payments are processed through external platforms, financial information will be managed in accordance with those providers' security systems and policies.
Personal information may be used for the following purposes:
Travel Express may process personal information when necessary to respond to a request, manage a reservation, provide a contracted service, comply with legal obligations, or carry out activities related to its operations.
When applicable regulations require consent for certain types of processing, Travel Express will request such consent in a clear and appropriate manner.
The user may withdraw their consent when legally permitted to do so, without affecting the processing that has already taken place.
Travel Express does not sell its passengers’ personal information as part of its business operations.
However, in order to properly manage the services booked, we may share certain information with vendors involved in the trip’s operation, such as:
Information will be shared only when necessary to process a request, reservation, payment, provision of services, or compliance with legal obligations.
Due to the international nature of our services, certain personal data may be disclosed to service providers located outside the United States.
This may be necessary, for example, to manage services with airlines, hotels, tour operators, transportation companies, travel assistance providers, or other service providers included in the itinerary.
Travel Express will endeavor to limit these transfers to the information necessary for the proper provision of the contracted services.
Our website may use cookies and similar technologies to:
We may also use web analytics tools, digital advertising, CRM, forms, and communication automation.
Users can manage or disable cookies through their browser settings or using the tools available on the website. Disabling certain cookies may affect specific features.
Travel Express takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.
Access to the information is limited to employees, suppliers, and third parties who reasonably need to use it to perform their duties or provide the corresponding services.
However, no digital storage or transmission system can guarantee absolute security.
Travel Express will retain personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, including:
When the information is no longer needed, it may be deleted, anonymized, or retained only when there is a legal obligation to do so.
Depending on the laws applicable to the user, the user may request, where applicable:
Travel Express will process these requests in accordance with applicable legal provisions and may request reasonable information to verify the applicant's identity.
Travel Express may send information regarding new programs, destinations, promotions, updates, and travel services to users who have provided their information through our sales or digital channels.
Users may opt out of receiving promotional communications at any time by using the opt-out options provided in those communications or by contacting Travel Express directly.
Communications necessary to manage a reservation, payment, or contracted service may continue to be sent as long as they are necessary for the proper provision of the service.
Our website is not specifically intended for children under the age of 13, nor do we seek to deliberately collect personal information directly from them.
When a minor participates in one of our programs, the information necessary to manage their trip must be provided or authorized by their parent, legal guardian, or responsible adult, as applicable.
Travel Express may take additional protective measures when necessary in accordance with applicable law.
Our website may include links or access to platforms, airlines, travel assistance companies, hotels, tour operators, payment platforms, or other external services.
Travel Express does not control the privacy policies or practices of these third parties. We recommend that you review their respective policies before providing them with personal information.
Photographs and audiovisual recordings may be taken during trips and activities organized by Travel Express.
In accordance with the applicable Terms and Conditions, photographs and videos featuring passengers may be used by Travel Express in print or digital publications, presentations, websites, social media, and other institutional or promotional materials.
When necessary, Travel Express may request additional authorizations, particularly in the case of minors.
Travel Express may modify this Privacy Policy when necessary due to regulatory, technological, or operational changes, or changes related to the services and tools used.
The current version will be available on our website and will indicate the date of its last update.
For inquiries regarding this Privacy Policy, the processing of personal information, or the exercise of privacy rights, users may contact Travel Express through the official contact channels available on our website.
